Effective date: October 27, 2026
Privacy Policy
This notice describes the VELHEAT website and direct business enquiries by email, telephone or WhatsApp. The site presents heating information without an online enquiry form, account registration or checkout. You choose whether to contact us and what project information to send.
1. Information You Choose to Send
An email enquiry may include your name, business contact details, company information, drawings, photographs, product requirements and other information you include in the message or attachments. The website does not collect these details through a form or account. Clicking an email link opens your mail application; the message is sent through your email service when you choose to send it.
2. How Enquiry Information Is Used
Information you send is used to understand and respond to your enquiry and discuss the associated heating project. This can include clarification of dimensions, operating conditions, a proposed specification, sample requirements and the quotation or order details under discussion. Please include only the information relevant to the request.
4. Analytics and External Services
The site does not use analytics, advertising trackers, online payment processing or a form-submission service. Email and telephone links open the relevant application on your device. Email services handle the transmission and receipt of correspondence. Any external website you choose to visit operates under its own privacy notice and service terms. You may also choose to contact VELHEAT through a WhatsApp link. This opens an external service, where WhatsApp’s privacy notice and service terms apply. The website does not embed a WhatsApp tracking SDK.
5. Information Sharing
The website does not send visitor information to advertising or analytics services, and it does not distribute enquiry submissions through an online form. Sending an enquiry by email involves the email services used to deliver and receive that correspondence. If your project requires information to be supplied for a separate activity, identify that requirement during the project discussion.
6. Correspondence and Retention
Email correspondence is handled separately from this static website. The site does not provide a visitor account, an online message archive or a form-submission record. To ask about the retention or removal of a particular message or attachment you have sent, contact info@velheat.com and identify the correspondence concerned.
7. Sending Project Information
Use your normal business communication procedures when sending project files. Do not include account passwords or payment-card details in an initial enquiry. If drawings or other materials have particular confidentiality or handling requirements, discuss those requirements before sending the files. This website does not provide a separate secure file-upload service.
8. Questions and Information Requests
You can email info@velheat.com to ask about information you have sent or to request access, correction or deletion. Describe the request and identify the relevant correspondence so it can be reviewed. The handling of a request depends on the information concerned, the circumstances of any associated project and applicable requirements.
9. International Correspondence
VELHEAT is based in China. If you contact us from another country, your email correspondence may involve delivery across borders. The email services used by the sender and recipient have their own infrastructure and processing arrangements. This website does not provide a separate international account or file-transfer service.
10. Business Audience
The website is intended for business enquiries about heating products and custom projects. It does not provide accounts or activities directed at children. If you believe that a child's personal information has been included in a message to VELHEAT, contact info@velheat.com with enough information to identify the message.
11. Changes to This Notice
Changes to the website's functions or the contact arrangements described here may require this notice to be revised. The current notice will be available on this page. Updating website content or publishing the site does not by itself change the effective date shown above.
12. Contact VELHEAT
For a privacy question or a request concerning information you have sent, use the contact details below. Please identify the correspondence concerned without adding unrelated personal information.
Company
VELHEAT Co., Ltd.
Address
No. 528 Liye Road, Binjiang District, Hangzhou, Zhejiang, China
info@velheat.com
Telephone
+86 180 5687 8656
Last updated: 2026-10-27. Contact: info@velheat.com.